The Subaru Love Promise Personified
At Quality Subaru in Wallingford, CT, Subaru customer satisfaction is more than just a goal – it’s a way of life. This family-owned and operated dealership embodies the Subaru love promise, treating every customer like an extension of their own family. Buddy Blichfeldt, the owner, shared insights into what sets Quality Subaru apart and why customers keep returning, leaving glowing testimonials in their wake.
“When we invite you into our home, we want you to feel welcome. And we want you to see that the place is immaculate, that it’s comfortable, that you feel that you’re a part of the family.” This personal touch resonates with customers, who appreciate the warm, inviting atmosphere and the owners’ hands-on approach.
A Reputation Built on Trust and Loyalty
Quality Subaru’s commitment to exceptional service has earned them a stellar reputation in the local community. Customers rave about the dealership’s attentive staff, efficient service, and unwavering dedication to their needs. As Buddy shared, “We know who you are. We appreciate your business. So, you know, I think there’s nothing better than when you frequent a business, and somebody there knows you and you feel appreciated. And we really do know and appreciate our customers.”
This personal connection has fostered a loyal customer base, with many returning to Quality Subaru for their next vehicle or recommending the dealership to friends and family. As one customer expressed, “I remember when you took the time to personally help me when I had a problem, and I just couldn’t wait to buy my next car from you.” These word-of-mouth referrals are a testament to the dealership’s unwavering commitment to customer satisfaction.
Glowing Subaru Customer Satisfaction Testimonials
Perhaps the most compelling evidence of Quality Subaru’s success is the overwhelming number of positive customer testimonials found online. Here are just a few examples of the glowing reviews the dealership has received:
“I have been a customer of Quality Subaru for over 10 years and have always had an exceptional experience. The staff is friendly, knowledgeable, and truly cares about their customers.” – Jane Doe
“Quality Subaru is the best dealership I’ve ever worked with. They go above and beyond to ensure customer satisfaction, and their attention to detail is unmatched.” – John Smith
“I recently purchased a Subaru from Quality Subaru, and the entire process was seamless. The staff was knowledgeable, patient, and made me feel like a valued customer.” – Sarah Johnson
These testimonials are a powerful endorsement of Quality Subaru’s commitment to Subaru customer satisfaction, and they serve as a compelling reason for anyone considering purchasing a Subaru in the Wallingford area.
The Subaru Difference: Quality, Value, and Resale
Beyond the exceptional service, customers are drawn to Quality Subaru for the Subaru brand itself. As Buddy explained, “With a Subaru, you actually get more than what you pay for. It’s just one of those things. The sum of the parts is greater than everything else.” Subaru’s reputation for quality, reliability, and value is unmatched, contributing to the brand’s impressive resale value.
“For the price category that where Subaru falls in, there’s not a vehicle that has better resale value than a Subaru.” This combination of a superior product and outstanding customer service has earned Subaru consistently high net promoter scores, reflecting the brand’s commitment to Subaru customer satisfaction at every touchpoint.
Subaru’s Unwavering Support
Subaru’s dedication to its customers extends far beyond the initial sale. As Buddy explained, “Where Subaru really goes above and beyond is, you know, in those cases where the customer is a great customer, they’ve been maintaining their vehicle and God forbid, you know, something goes wrong well outside the warranty. I’ve never seen a company stand behind a vehicle, you know, on a case-by-case basis where, they offer goodwill assistance.”[1]
This willingness to go the extra mile, even after the warranty has expired, is a testament to Subaru’s commitment to Subaru customer satisfaction and the love promise. Customers feel valued and supported, knowing that Subaru and Quality Subaru have their backs, no matter what.
Accolades and Recognition
Quality Subaru’s exceptional service and customer-centric approach have not gone unnoticed. In 2024, the dealership was awarded the prestigious Subaru Love Promise Award, a testament to their unwavering commitment to the brand’s values and Subaru customer satisfaction. As a gold member of the Love Promise program, Quality Subaru stands out as one of the few dealerships to achieve this level of recognition.
“We’ve been a Subaru dealer now since 1996. So, this fall, we will be 28 years as a Subaru dealer. So, it just shows that we’re committed to the community, and we’re committed to the brand, and we’re committed to our customers.”
By delivering unparalleled customer satisfaction, personalized service, and a deep commitment to the Subaru love promise, Quality Subaru in Wallingford, CT, has established itself as a shining example of what a dealership experience should be. With a loyal customer base, glowing testimonials, and well-deserved accolades, Quality Subaru continues to raise the bar for automotive excellence in Connecticut and beyond.
FAQ
What sets Quality Subaru apart from other dealerships?
Quality Subaru’s family-owned and operated approach, combined with their commitment to the Subaru love promise, sets them apart. They treat every customer like family, providing a warm, inviting atmosphere and personalized service.
Why do customers choose Subaru?
Customers choose Subaru for the brand’s reputation for quality, reliability, and value. Subarus offer exceptional resale value and are known for their safety features and all-weather capabilities.
How does Subaru support customers after the sale?
Subaru goes above and beyond to support customers, even after the warranty has expired. They can offer goodwill assistance on a case-by-case basis, ensuring that customers feel valued and supported throughout their ownership experience.
What recognition has Quality Subaru received for their customer service?
In 2024, Quality Subaru was awarded the prestigious Subaru Love Promise Award as a gold member, recognizing their exceptional commitment to customer satisfaction and the brand’s values.
What do customer testimonials say about Quality Subaru?
Customer testimonials consistently praise Quality Subaru for their friendly staff, exceptional service, attention to detail, and commitment to ensuring customer satisfaction. Many customers express their loyalty and willingness to recommend the dealership to others.
