Subaru Service Excellence: Quality Subaru’s Unwavering Commitment to Customer Satisfaction

Subaru Dealership Customer Satisfaction

At Quality Subaru in Wallingford, CT, customer satisfaction is more than just a buzzword – it’s a deeply ingrained philosophy that permeates every aspect of their service experience. From the moment you step into their dealership, you’ll be greeted with an attitude of genuine care and a commitment to addressing your concerns, no matter how unusual they may seem.

As Buddy Blichfeldt of Quality Subaru said “I think the biggest thing with customer satisfaction is the attitude. I’m a consumer as well as you are. Whether you’re flying on an airline or going to a restaurant or shopping for clothes or ordering an online package, whatever it is, it’s the attitude of the company that you’re doing business with that they care and are looking out for you.”

Listening to Every Concern

Quality Subaru understands that every customer’s concern is valid, no matter how seemingly insignificant or far-fetched it may appear. They approach each situation with an open mind, actively listening and working collaboratively to identify the root cause of the issue.

Blichfeldt went on to say “I always tell, you know, I’ve always said, you know, in this business, if a customer is bringing a concern to you, it’s a real concern, you know. And even the craziest concern that you might think it is, it’s a real concern and you need to listen to what it is.” He went on to note that Subaru America has been ranked #1 in customer satisfaction by J.D. Power, a testament to the brand’s commitment to delivering exceptional vehicles and customer experiences.

Going the Extra Mile

When faced with a perplexing customer concern, Quality Subaru’s team doesn’t simply dismiss it as unfounded. Instead, they embrace the challenge, putting their collective expertise to work and exploring creative solutions until the issue is resolved.

As Blichfeldt noted, “I finally told my technician, ‘listen,’ I said, a customer of ours, they don’t want to keep coming back and telling us about ants, you know? As a result, I said, “Let’s think about it.” And the technician responded, “Why don’t we do this? You know, maybe we put some bread and some sugar solution near the vehicle.”

Resolving Issues Correctly

Quality Subaru understands that simply addressing a symptom is not enough. Their technicians are trained to identify and resolve the root cause of any issue, ensuring a lasting solution that leaves customers truly satisfied.

“As an example, let’s say a customer has a radio issue or something is unresponsive and the problem is due to a blown fuse. You don’t just replace a fuse and say, “Oh, that fixed it.”. Clearly something caused the fuse to blow. So what caused it? You know, is there, let’s find out where there’s a short in the system, you know? So it’s, it’s taking the extra step and really getting to the source, getting to the root of the problem.”

The Subaru Advantage: Goodwill Assistance

Quality Subaru’s commitment to customer satisfaction extends beyond the dealership’s walls. As a Subaru dealership, they have the advantage of advocating for goodwill assistance from the manufacturer itself, especially for well-maintained vehicles with comprehensive service records.

“When you maintain your vehicle, it gives us such ammunition to go to back for you with the factory. If your vehicle is outside of, you know, the factory warranty and, and we say, listen, this customer has done all these services. They maintain everything. You know, they need, they need assistance. This is the right thing to do. Subaru comes in and I can’t tell you they, they, what they do to help someone out who is a customer that maintained their car. They really step up to the plate and they.”

Convenient Reminders and Scheduling

Quality Subaru understands the demands of modern life and strives to make service scheduling and reminders as convenient as possible. From national Subaru reminders to dealership-level notifications based on your vehicle’s mileage and age, they ensure you never miss a crucial maintenance milestone.

“We’re gonna be sending you reminders based upon, you know, the type of mileage that you’re driving in the age of your vehicle as to when your services are due. And that’s just to remind you so that, hey, we get busy in life and we forget, but you know, you got to keep maintaining your vehicle.”

At Quality Subaru, customer satisfaction is more than just a goal – it’s a way of life. From their willingness to go the extra mile to address even the most unusual concerns to their ability to advocate for goodwill assistance from Subaru, they consistently demonstrate an unwavering commitment to ensuring a positive service experience for every customer. Experience the difference of a dealership that truly puts your satisfaction first.

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