Quality Subaru: An Integral Part of the Wallingford Community for Nearly 30 Years

Subaru Dealership Wallingford CT

Tucked away off Route 5 in Wallingford, Connecticut lies a local staple that has grown along with the community for the past 27 years – Quality Subaru. Since first opening its doors in 1996, Quality Subaru has prioritized building personal relationships with customers and giving back to the Wallingford area.

“We still know you know we we get involved with every single customer and we know who you are and we’re always available if you pick up the phone to give us a call,” says Buddy Blichfeldt.

Humble Beginnings

Quality Subaru first started when Buddy Blichfeldt’s father, Joseph, decided to open a dealership dedicated to the Subaru brand. In the early days, the Blichfeldts’ would host an annual Christmas dinner for employees and loyal customers, with Joseph even baking prime rib himself for the event.

“We used to have a prime rib Christmas dinner that we gave to all the Employees and then we invited the customers to come,” Buddy fondly recalls. “I remember my father baking the the prime ribs in the oven and we would have tables and chairs brought in.”

While the dealership has now grown too large to accommodate the several thousand Quality Subaru customers at a holiday dinner, the Blichfeldts have maintained the same level of hospitality and personal connection with every client.

Prioritizing the Customer Experience

A visit to Quality Subaru showcases the dealership’s commitment to a positive customer experience from start to finish. Customers can easily schedule service appointments online or over the phone and will work directly with a service advisor to coordinate drop-off and pick-up.

“You’re going to get a person. you’re going to get someone that is going to be able to physically walk out, check on your car and give you updates,” Buddy explains. “It’s a great experience.”

The service department itself features heated floors for technician comfort along with a waiting area akin to a cafe, complete with fresh fruit, snacks, a fireplace, and even a state-of-the-art cappuccino machine.

“It’s incredible as well as there’s vending machines,” says Buddy. “It’s just it’s really really comfortable to come to our waiter It’s a great place. Some people even like to come just to get away if they just want to read a book Very comfortable chairs very homey very nice. I mean, it’s it’s really nice place.”

Investing in Expertise

In addition to top-notch facilities, Quality Subaru employs factory-trained technicians who specialize in Subaru vehicles. These technicians stay up to date on the latest Subaru technical bulletins and service recommendations.

“Our technicians are fantastic but when you have a factory trained technician specifically for that vehicle. and they work on that day in and day out. It’s like going to a surgeon,” Buddy explains. “I mean, a surgeon I’m sure can perform lots of different surgeries, but man, I wanna go to the surgeon that’s specific to what I need fixed.”

Because of their expertise with Subarus, Quality Subaru’s technicians can catch issues that might be missed elsewhere. For example, an aftermarket oil filter on one customer’s car was leaking due to an improper seal. The technician noticed the issue and prevented a larger problem.

“He knows I mean it’s he works on a day in and day out you know he’ll spot it he’ll be able to identify it and then you know we’ll be able to let you know hey there’s this other issue going on you know which may or may not be under warranty,” says Buddy.

Giving Back to the Community

Since 1996, Quality Subaru has also prioritized community involvement, supporting various local charities and events over their nearly 30 years in business.

“We’ve always had a lot of customers even that like, they love their buying experience so much. They’re like, hey, they either, you know, they’ll want to work or they know someone or a family member,” Buddy says.

The Blichfeldts treat their employees like family, creating a positive work environment that keeps team members engaged. Multiple customers have even ended up working for Quality Subaru because they enjoyed their car buying and service experiences so much.

Now on their third generation of family leadership with Buddy at the helm, Quality Subaru continues to be an integral part of the Wallingford community. They eagerly support local charities and events now just as Joseph Blichfeldt did when he first opened the dealership in 1996.

After 27 years in business, the family-oriented customer service and community focus at the heart of Quality Subaru keeps loyal customers coming back year after year. As Buddy so aptly puts it:

“When you come into the dealership that this place is different. The owners are there and when the owners are there, it’s almost like our house. You want everything nice because you’re there.”

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