Subaru Service Experience
When it comes to servicing your Subaru, you want the job done right the first time. At Quality Subaru in Wallingford, CT, their team of certified Subaru technicians is dedicated to providing an exceptional service experience. From the moment you drop off your vehicle, their meticulous process ensures your Subaru receives the expert care it deserves.
“The whole service process is so important because it starts with our dealership having the right personnel. And that’s key. I liken it to if you were going to a doctor and you had an issue with your eyes, you’re going to go see an ophthalmologist. You’re not going to see a podiatrist or someone that specializes in your feet.”
Subaru-Certified Expertise
Quality Subaru’s technicians are factory-trained and certified by Subaru, specializing solely in servicing and repairing Subaru vehicles. This specialized expertise ensures they know your vehicle inside and out, from common issues to intricate systems.
“The technicians, that’s all they do is work on Subarus. So, you know, they know what, if there is a common problem that’s occurring or, you know, even if there is a problem, they know how to fix it correctly. There’s no guesswork. They’re trained. I mean, they’re trained by Subaru.”
Meticulous Multi-Point Inspection
Every service begins with a comprehensive multi-point inspection, following a detailed checklist to identify any potential issues or areas of concern. This methodical approach ensures no stone is left unturned, and your Subaru receives the attention it deserves.
“The multi-point checklist that we have is gonna take the technician right down to identify the areas that need to be addressed. Whether looking at the brakes and the tires and making sure there’s no oil leaks and things that are easily identifiable, they’re gonna go down that checklist.”
Resolving Issues Correctly
At Quality Subaru, they understand that simply addressing a symptom is not enough. Their technicians are trained to identify and resolve the root cause of any issue, ensuring a lasting solution.
“You don’t just replace the fuse and say, Oh, that fixed the problem. Clearly something caused that fuse, you know, to blow. So what caused it? You know, is there, let’s find out where there’s a short in the system, you know? So it’s, it’s taking the extra step and really getting to the source, getting to the root of the problem.”
Customer Satisfaction is Key
Quality Subaru’s commitment to customer satisfaction is unwavering. They understand that every concern, no matter how seemingly insignificant, is a real concern that deserves their full attention and resolution.
“I always tell, you know, I’ve always said, you know, in this business, if a customer is bringing a concern to you, it’s a real concern, you know. And even the craziest concern that you might think it is, it’s a real concern and you need to listen to what it is.”
Comprehensive Service Records
Maintaining detailed service records is crucial for both the longevity of your Subaru and its resale value. Quality Subaru meticulously documents every service, including technician notes, ensuring a complete history of your vehicle’s maintenance.
“We keep all those records for you. And what’s good about those records is the ones that we keep on file is they have all the technician notes. So, let’s say that someone didn’t perform a service, we can go back to that and go, hey, wait a minute, this wasn’t done. Or we found this.”
Convenient Service Scheduling
Quality Subaru understands the demands of modern life and strives to make service scheduling as convenient as possible. From reminders to extended service hours and loaner vehicles, they ensure your Subaru’s maintenance fits seamlessly into your busy schedule.
“We’re gonna be sending you reminders based upon, you know, the type of mileage that you’re driving in the age of your vehicle as to when your services are due. And that’s just to remind you so that, hey, we get busy in life and we forget, but you know, you got to keep maintaining your vehicle.”
By choosing Quality Subaru for your parts and service needs, you can rest assured that your vehicle is in the hands of experts who are dedicated to providing an exceptional service experience. Their commitment to doing the job right the first time, combined with their Subaru-certified expertise and meticulous processes, ensures your Subaru receives the care it deserves.
FAQ
How often should I service my Subaru?
Regular maintenance is crucial for your Subaru’s longevity and performance. Quality Subaru recommends following the manufacturer’s recommended service intervals, typically every 6,000 miles or 6 months for an oil change and routine inspection.
Are Quality Subaru’s technicians factory-certified?
Yes, all of Quality Subaru’s technicians are factory-trained and certified by Subaru. They specialize exclusively in servicing and repairing Subaru vehicles, ensuring expert knowledge and attention to detail.
What is a multi-point inspection?
A multi-point inspection is a comprehensive evaluation of your vehicle’s critical systems and components, following a detailed checklist. This thorough process helps identify potential issues before they become major problems, ensuring your Subaru’s optimal performance and safety.
Do you offer loaner vehicles or shuttle service?
Yes, Quality Subaru offers loaner vehicles and shuttle service to accommodate your transportation needs during service appointments. Loaner vehicles are available for major services or repairs, while shuttle service can transport you to and from the dealership for your convenience.
How can I schedule a service appointment?
You can easily schedule a service appointment at Quality Subaru by calling their service department, scheduling online through their website, or by responding to their convenient service reminders. Their extended service hours and flexible scheduling options make it easy to fit maintenance into your busy schedule.
