Subaru Customer Care Wallingford
At Quality Subaru in Wallingford, Connecticut, the customer experience extends far beyond the initial sale. This dealership is built on a foundation of lasting relationships, where every interaction is an opportunity to forge a genuine connection with the local community.
As a gold member of the Subaru Love Promise program and a recipient of the prestigious 2024 Subaru Love Promise Award, Quality Subaru in Wallingford, Connecticut, stands as a shining example of what it means to truly embody the brand’s values of compassion, integrity, and commitment to the community.
“You know, we know you in sales, and then we know you when you return for service,” explains Buddy Blichfeldt, the dealership’s owner. “And, you know, should you have an unexpected problem with the vehicle, I mean, you’re part of the family. You know, we’re gonna take care of you. We’re gonna get you into that appointment. We’re gonna do whatever we need to do to fix your car, to get you on the road, to make you feel comfortable and to let you know that, you know, we’re there for you.”
Exceptional Service: The Heart of Quality Subaru
Quality Subaru’s commitment to exceptional service is woven into the fabric of the dealership. From the moment you step through the doors, you’ll be greeted by a team of dedicated professionals who genuinely care about your needs and experiences.
“Every single person on our team has something special about them. I mean, their story, who they are. I mean, they have a great story, and they’re great people,” Blichfeldt shares. “So, you know, the experience level of our staff, it’s incredible, and not just automobile experience. I mean, life experience, I mean, you know, other things that they do, their hobbies, their crafts, their talents, their family, you know, we have really good people.”
A Personalized Approach to Service
At Quality Subaru, service is more than just a department; it’s a personalized approach that extends throughout the entire customer journey. Whether you’re in for routine maintenance or an unexpected repair, the team takes the time to understand your unique needs and ensure a seamless experience.
“The biggest thing is actually even before they walk out the door. So the actual purchase is some of the quickest part of it. What takes the longest is now that you’ve owned, now you now own your new Subaru, but now we have to go over it with you,” Blichfeldt explains. “So that process takes a long time. I mean, I hear of these stories of the sales consultant just giving you your keys and saying, here you go, see you later. But the part that actually takes the longest is explaining your vehicle and all of its features and taking you through the dealership and to the different departments.”
Tailored Support for Subaru Outback Fishing Adventures
For those seeking a vehicle that can handle their adventures in Connecticut, the Subaru Outback is a popular choice. Quality Subaru’s team is well-versed in the capabilities and features of this versatile vehicle, ensuring that you receive tailored support and recommendations to enhance your outdoor pursuits.
“We’re gonna make sure that the vehicle is right for you. It’s sized right, it has the right capability to do the thing that you need it to do,” Blichfeldt shares. “And you have to trust, you have to like the person. I mean… It’s the most important thing for me when I go to buy something, do I like this person?”
Whether you need advice on the best accessories for your fishing gear, recommendations for local fishing spots, or guidance on maintaining your Subaru Outback for rugged adventures, the team at Quality Subaru is dedicated to providing personalized support every step of the way.
A Community-Driven Approach
Quality Subaru’s commitment to exceptional service extends beyond the dealership’s walls and into the local community. The team is actively involved in various community events and initiatives, fostering a sense of belonging and strengthening the bonds with their customers.
“All of our people that work here, they’re all part of the community. So it’s like, you’re gonna buy a vehicle that could very well be your neighbor or your friend,” Blichfeldt explains. “So I think that’s another big thing about, the quality of our people. They’re just good people, I don’t have to say it. You’re buying from someone that cares about you because they very well could be your neighbor or you could be their kid’s teacher.”
From hosting holiday gatherings and sharing homemade delicacies to supporting local organizations and causes, Quality Subaru’s community-driven approach fosters a sense of belonging and trust that extends far beyond the dealership’s walls.
At Quality Subaru in Wallingford, Connecticut, the customer satisfaction experience is built on a foundation of lasting relationships, exceptional service, and a genuine commitment to the local community. Whether you’re seeking the perfect Subaru Outback for your fishing adventures or simply looking for a dealership that truly cares, Quality Subaru is dedicated to forging lasting bonds and providing personalized support every step of the way.
FAQ
What sets Quality Subaru’s customer service apart?
Quality Subaru’s customer service is built on a foundation of lasting relationships and genuine care for their customers. The team is dedicated to providing exceptional service throughout the entire customer journey, from the initial sale to ongoing support and maintenance.
How does Quality Subaru tailor their support for Subaru Outback owners interested in fishing adventures?
The knowledgeable team at Quality Subaru is well-versed in the capabilities and features of the Subaru Outback, ensuring they can provide tailored recommendations and support for fishing adventures in Connecticut. This includes advice on accessories, local fishing spots, and maintenance tips for rugged outdoor use.
What can customers expect from Quality Subaru’s service department?
Quality Subaru’s service department takes a personalized approach, ensuring a seamless experience for routine maintenance or unexpected repairs. The team takes the time to understand each customer’s unique needs and thoroughly explains the vehicle’s features and service process.
How is Quality Subaru involved in the local community?
Quality Subaru is actively involved in various community events and initiatives, fostering a sense of belonging and strengthening the bonds with their customers. From hosting holiday gatherings to supporting local organizations and causes, their community-driven approach fosters trust and a sense of belonging.
What kind of ongoing support does Quality Subaru provide after the initial sale?
Quality Subaru’s commitment to exceptional service extends well beyond the initial sale. The team is dedicated to providing ongoing support, ensuring customers feel confident and comfortable with their new Subaru. They are always available to answer questions, schedule service appointments, and address any unexpected issues that may arise.
