Subaru Customer Service
Quality Subaru in Wallingford, CT, epitomizes Subaru’s dedication to customer satisfaction through its family-owned approach, personalized service, and commitment to going above and beyond for every customer. With a 4.9/5 rating on DealerRater, the dealership’s exceptional service has earned numerous positive testimonials praising its knowledgeable staff and no-pressure sales tactics.
As a manufacturer, Subaru’s success is rooted in its “Love Promise” philosophy, which puts customers at the heart of everything they do. From manufacturing high-quality vehicles to providing exceptional service, Subaru strives to exceed expectations and foster lasting relationships with its customers.
A Family-Owned Approach
At Quality Subaru, the family-owned business model sets them apart. With the owner, Buddy Blichfeldt, his father, and even his son working at the dealership, customers are treated like part of the family. “When we invite you into our home, we want you to feel welcome,” Buddy explains. This personal touch creates a warm and inviting atmosphere, where customers feel valued and appreciated.
Going Above and Beyond
Quality Subaru’s commitment to customer satisfaction extends far beyond the initial sale. They are dedicated to helping customers, even those who didn’t purchase their vehicle from the dealership. Buddy recounts instances where they assisted stranded travelers, provided support after accidents, and even made house calls to resolve issues. This willingness to go the extra mile has earned them a reputation for exceptional service and countless positive testimonials.
Dealership Awarded 2024 Subaru Love Promise Award
Based on the testimonial from Buddy Blichfeldt, the owner of Quality Subaru, Subaru’s customer service is exceptional. They prioritize making customers feel welcomed, comfortable, and part of the family. Subaru goes above and beyond, even offering goodwill assistance for issues outside of warranty for loyal customers who maintain their vehicles. The dealership’s commitment to the community and the Subaru brand is evident, having been awarded the 2024 Subaru Love Promise Award. Positive customer testimonials and word-of-mouth recommendations play a crucial role in their success and reputation.
Subaru’s Comprehensive Warranty and Goodwill Assistance
Subaru’s strong warranties, including a 3-year/36,000-mile bumper-to-bumper warranty and a 5-year/60,000-mile powertrain warranty, provide peace of mind for customers. However, Subaru’s commitment doesn’t end there. Buddy highlights Subaru’s willingness to offer goodwill assistance on a case-by-case basis, even after the warranty period, for customers who have maintained their vehicles. This level of support further solidifies Subaru’s dedication to customer satisfaction.
Recognized for Excellence
Quality Subaru’s unwavering commitment to customer service has been recognized with the prestigious 2024 Subaru Love Promise Award at the gold level. This accolade is a testament to the dealership’s alignment with Subaru’s core values and their ability to consistently deliver an exceptional customer experience.
FAQ
What makes Subaru’s customer service stand out?
Subaru’s “Love Promise” philosophy puts customers first, offering comprehensive warranties, goodwill assistance beyond the warranty period, and a commitment to exceeding expectations throughout the ownership experience.
How does Quality Subaru create a personalized experience?
As a family-owned business, Quality Subaru treats customers like part of their family, with the owner, his father, and son all working at the dealership to provide a warm and inviting atmosphere.
Can you provide an example of Quality Subaru going above and beyond for customers?
Buddy shared instances where they assisted stranded travelers, provided support after accidents, and even made house calls to resolve issues, demonstrating their willingness to go the extra mile for customers, even those who didn’t purchase from them.
What recognition has Quality Subaru received for their customer service?
Quality Subaru was awarded the prestigious 2024 Subaru Love Promise Award at the gold level, recognizing their exceptional commitment to customer satisfaction and alignment with Subaru’s core values.
How does Subaru’s warranty and goodwill assistance contribute to customer satisfaction?
Subaru offers strong warranties, including a 3-year/36,000-mile bumper-to-bumper warranty and a 5-year/60,000-mile powertrain warranty. Additionally, they provide goodwill assistance on a case-by-case basis for customers who have maintained their vehicles, even after the warranty period has expired.
