Subaru Owner Loyalty
Subaru owners are renowned for their intense pride of ownership and unwavering loyalty to the brand. At Quality Subaru in Wallingford, CT, this bond is strengthened through exceptional customer service, a family-owned approach, and a commitment to going above and beyond, as evidenced by numerous glowing customer testimonials praising the dealership’s attentive staff.
Subaru’s Loyal Customers Keep Coming Back
Subaru has built a strong base of loyal customers who love their cars and keep coming back. Buddy Blichfeldt, owner of Quality Subaru in Wallingford, Connecticut, says “The common theme that I will say that everyone has is that adventuresome spirit.” Subaru owners appreciate the safety, capability in any weather, and quality of their vehicles.
One major reason for Subaru’s loyal following is the high resale value of their cars. As Blichfeldt explains, “You know for the price category that where Subaru falls in there’s not a vehicle that has better resale value than a Subaru.” Subaru prices their vehicles fairly from the start and builds them to last, allowing owners to get more of their money back when they sell or trade-in.
Subaru also stands behind their products, even after the warranty expires. Blichfeldt says “Where Subaru really goes above and beyond is, you know, in those cases where the customer is a great customer, they’ve been maintaining their vehicle and God forbid, you know, something goes wrong well outside the warranty. I’ve never seen a company stand behind a vehicle, you know, on a case by case basis where, They offer goodwill assistance.” This commitment to customers breeds fierce loyalty.
The Adventurous Spirit of Subaru Owners
According to Buddy Blichfeldt, owner of Quality Subaru, Subaru customers share a common “adventuresome spirit,” regardless of age or background. “They love to get out and use their vehicle…they appreciate their Subaru for its safety and its ability to get out in any kind of weather.” This adventurous mindset contributes to the strong sense of Subaru owner loyalty among Subaru enthusiasts.
Passing Down a Cherished Possession
One testament to Subaru owner loyalty is the scarcity of pre-owned Subarus on the market. As Buddy explains, “People don’t want to trade them in. They give them to their family members…it’s a vehicle that people keep a long time and service it for a long time.” Rather than parting ways with their beloved Subarus, owners often pass them down as cherished possessions within the family. The Outback, Forester, WRX, Crosstrek, Legacy, and Impreza are more than just a vehicle to their owners.
Glowing Testimonials from Satisfied Customers
Quality Subaru’s commitment to exceptional service has earned them a stellar 4.9/5 rating on DealerRater, with over 1,000 reviews praising the knowledgeable and friendly staff. One customer lauded salesperson Chris Carey as “attentive, patient, and providing a great overall experience.” Another appreciated the “no-pressure sales approach and attention to detail.”
“When we invite you into our home, we want you to feel welcome…you feel that you’re a part of the family,” says Buddy, describing the warm, inviting atmosphere that keeps customers coming back and fosters high Subaru owner loyalty.
Subaru’s High Resale Value Fosters Subaru Owner Loyalty
Contributing to high Subaru owner loyalty is Subaru’s impressive resale value, which Buddy attributes to fair pricing and quality construction. “For the price point where Subaru falls in, there’s not another vehicle brand that has better resale value than a Subaru in New England.” This value retention encourages owners to hold onto their vehicles for longer, strengthening the bond.
FAQ
What sets Subaru owners apart in terms of their loyalty?
Subaru owners are known for their intense pride of ownership and unwavering loyalty to the brand, often keeping their vehicles for many years or passing them down to family members instead of trading them in.
How does Quality Subaru foster a strong connection with customers?
As a family-owned business, Quality Subaru treats customers like part of their family, creating a warm and inviting atmosphere where customers feel valued and appreciated.
Can you provide an example of a satisfied customer’s testimonial?
One customer praised salesperson Chris Carey as “attentive, patient, and providing a great overall experience,” while another appreciated the “no-pressure sales approach and attention to detail.”
What contributes to Subaru’s high resale value?
Buddy attributes Subaru’s impressive resale value to fair pricing and quality construction, stating, “For the price category that where Subaru falls in, there’s not a vehicle that has better resale value than a Subaru.”
How does Subaru’s resale value impact owner loyalty?
Subaru’s high resale value encourages owners to hold onto their vehicles for longer, strengthening the bond and fostering loyalty to the brand.
